Refund + Return Policy
Refunds + Returns must meet the following criteria:
- Items must be returned within 30 days from purchase date
- Items must be in original condition, not worn and not washed.
- Sale items/clearance/discounted items cannot be refunded or returned
- The buyer must pay for the return shipping fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you return shipping instructions on how and where to send your package.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sale, clearance and discounted items, perishable goods (such as food, flowers, or plants), custom products (such as personalized items), personal care goods (such as beauty products) and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Peachy + Pear are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.