We have a 30-day return policy, which means you have 30 days after receiving your item to request a return whereby the buyer pays for the return postage.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to supply the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you return shipping instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund policy Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like sale/clearance items, perishable goods (such as food, flowers, or plants), custom products (such as personalized items), personal care goods (such as beauty products) and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Need a different size or color?
You can select a new item in exchange for the item you are returning, then follow the on-screen instructions. We'll ship your new item right away. Just send in the item to be returned using our shipping label.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.